The retractable lens with power zoom is retracted., Sony
What it means and what to do: it depends on the model; find yours below.
6Sony manuals we read list this message
In the 6 we read
| Camera | What it means† | What to do† | What its manual also says† |
|---|---|---|---|
| Sony a6100 (ILCE-6100) | The lens is in its retracted position. | Turn off, eject battery, and reinsert it. | Same as “What the manuals also say” below |
| Sony a6100A (ILCE-6100A) | The power zoom lens is in its retracted state. | Power off, remove and reinsert battery pack. | If messages persist, restart the camera or reinsert the battery. Check lens and camera contacts for cleanliness. Consult Sony service if issues continue. |
| Sony a6400 (ILCE-6400) | The lens is in its retracted position. | Power off, remove and reinsert the battery. | If messages persist, restart the camera or reinsert the battery. Check lens and camera contacts for cleanliness. Consult Sony service if issues continue. |
| Sony a6400A (ILCE-6400A) | The power zoom lens is in its retracted state. | Turn off, eject battery, and reinsert it. | Same as “What the manuals also say” below |
| Sony VLOGCAM ZV-E10 (ZV-E10) | The lens mechanism is currently retracted. | Turn off camera, remove and reinsert battery. | If messages persist, restart the camera or reinsert the battery. Check lens contacts for cleanliness. Consult Sony service if issues continue. |
| Sony VLOGCAM ZV-E10 II (ZV-E10M2) | The power zoom lens has retracted, likely due to a power cycle or reset. | Turn off the camera, remove the battery pack, and reinsert it to reset the lens. | If messages persist, restart the camera or reinsert the battery. Check lens and camera contacts for cleanliness. Consult a Sony dealer or service facility if issues continue. |
What the manuals also say
- If messages persist, consult a Sony dealer or service facility. Turn the camera off and on, or remove and reinsert the battery. Check that lens and camera contacts are clean (Sony a6100 (ILCE-6100) and Sony a6400A (ILCE-6400A)).
Other Sony messages
- Check that a lens is mounted. For an unsupported lens, set "Release w/o Lens" in the menu to "Enable".
- Cannot open the shutter since the memory card is not inserted.
- Memory card locked.
- Recording is unavailable in this movie format.
- The SteadyShot function does not work.
- Unable to read memory card. Reinsert memory card.
Sources
- Sony Help Guides (helpguide.sony.net), one per model, checked Oct 6, 2026
Each value is checked automatically against the source it links, on the date shown. How we build these pages
† What it means and What to do and What its manual also says: restated in plain words from the sources linked here; each source has the exact wording.